Refund policy

At POLLY SKY, we want you to feel confident and comfortable with every purchase. If something isn't quite right, we're here to help. Please review our return and refund guidelines below before requesting a return.

Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return, items must meet the following conditions:

  • Items must be unworn, unused, unwashed, and in their original condition.

  • Items must be returned with original tags and packaging, where applicable.

  • Proof of purchase or your order number must be provided.

  • Items showing signs of wear, damage, washing, or alteration may not be accepted.

Please contact our Customer Support Team before sending any items back. Unauthorized returns may not be accepted.

Non-Returnable Items

For hygiene, safety, or other applicable reasons, certain items may not be eligible for return, including:

  • Items marked as final sale or non-returnable.

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Items without original tags, where applicable, or that do not meet our return eligibility requirements.

How to Request a Return

To start a return, please email contact@pollysky.com with the following information:

  • Your order number.

  • The item or items you wish to return.

  • The reason for your return.

  • Photos of the item, if it arrived damaged, defective, or incorrect.

Our Customer Support Team will review your request and provide return instructions if your return is approved.

Please do not send items to our business correspondence address without receiving return authorization and the correct return instructions.

Return Shipping

Unless an item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service and keeping your return shipping receipt until your return has been received and processed.

Original shipping fees are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at contact@pollysky.com as soon as possible.

Include your order number and clear photos showing the issue. Our team will review the information and work with you to determine an appropriate resolution.

Please do not discard the item or its packaging until we have provided further instructions.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund decision.

If your refund is approved, it will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

If your refund has not appeared after the expected processing period, please contact your payment provider first. You may also reach out to us for assistance.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at contact@pollysky.com.

We will do our best to accommodate cancellation requests before the order enters processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible, and you may need to follow our return procedure after delivery.

Refused or Undeliverable Shipments

If a package is refused or returned to us because of an incorrect address, failed delivery, or other circumstances attributable to the customer, additional shipping or handling costs may apply where permitted by law.

Any refund for a returned shipment will be reviewed on a case-by-case basis after the package has been received and inspected.

Important Notice

POLLY SKY reserves the right to refuse returns that do not meet the conditions outlined in this policy, subject to applicable law.

This policy does not limit any consumer rights that cannot be excluded under applicable law.

Please contact our Customer Support Team before returning any merchandise to ensure your return is handled correctly.

Contact Us

If you have any questions about returns or refunds, please contact us:

POLLY SKY

Email: contact@pollysky.com

Business Address

1201 NE 2nd Ave
Delray Beach, FL 33444
United States

Business Correspondence Only – Not a Return Address

Please contact Customer Support for return authorization and the correct return instructions before sending any items.

Our Customer Support Team aims to respond within 24–48 business hours.

Thank you for shopping with POLLY SKY. We appreciate your trust and are committed to making your shopping experience as smooth and pleasant as possible.